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Terms and Conditions

Consumer Terms & Conditions for online purchasing and website use


 1. Applicability

(i) the purchase of WAFT branded products on website(s) –,(hereafter also: the “Website(s)”, or separately: “”); and

(ii) the use of any information, documents, graphics, movies, features, music and/or other services on the Websites.

2. Ordering/Purchasing on our Websites

2.1 Eligibility to order/purchase

In order to place an order on our Websites, you must:

1. be 16 years of age or older

2. be a consumer - not a reseller (for which separate Terms and Conditions may apply – resellers should please contact us)

2.2 How to order

You need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Websites, adding items to your shopping cart and checking out from our store(s).

Placing an order on the Websites is easy.

1. Find the products you want (and customize if applicable).

2. Add the products to your shopping cart.

3. Proceed to checkout.

4. Select delivery and billing options.

5. Review your order.

6. Submit your order.

7. Receive an online order confirmation.

You are bound by your order once you have clicked the “Submit order” button at the end of the ordering process. By clicking the “Submit order" button, you send your order to us as it is displayed in the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the Website,which contains your order number and the details of your purchase. The purchase agreement has now been concluded.

A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.

We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.

2.3 Our right to not accept your order or cancel your purchase.

We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damage or costs:

* the product is not available / in stock (any payments will be refunded);

* your billing information is not correct or not verifiable;

* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;

* your bank transfer payment is not received within 12 calendar days after acceptance of your order;

* we have reason to believe you are under 16;

* we have reason to believe that you are a reseller;

* there was an error in the price quote;

* we could not deliver to the address provided by you.

2.4 Data check

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include, without limitation, validating your name, address and other personal information supplied by you during the ordering process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity. No credit check is performed and your credit rating will not be affected. All information provided by you will be processed in accordance with the protection of individuals with regard to the processing of personal data and on the free movement of such data.

3. Price/Payment

3.1 Payment methods

You can find the available payment methods in the relevant section of our Website(s). We do not accept any other method of payment than mentioned in the above section, as our system is not designed to process other payment methods. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.

3.2 Payment processing

Payments can only be processed if the billing information can be verified. If you pay by credit/debit card, we will deduct the amount due from your account as soon as your order is placed so we may progress with ensuring we deliver your order as soon as possible. Note that if you pay by bank transfer, we will start delivery (or manufacturing in the case of customized products) after we receive your payment. This may take several days. In the event no payment has been received within 12 calendar days after you submitted your order, your purchase will be cancelled

3.3 Retention of Title

We retain title in the products until we have received full payment for all such products.

3.4 Prices and currency

Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the relevant section of the Website. Prices are quoted in GB Pounds sterling. If your local currency is different from the currency the prices are quoted in, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control. Please note that changing the country of delivery may have an influence on the price due to change in currency or to country specific pricing.

3.5 Your total price

The total price specified in the final check out screen includes tax and shipping costs. If you are paying by credit/debit card, the total amount for your entire order will be reflected on your statement in your local currency. Please transfer only the exact amount specified on the order confirmation, and make individual transfers per order, using the unique reference number stated in your order confirmation.

3.6 Price changes

The product prices displayed on the Websites may be subject to change. We reserve the right to change prices without notice. Subject to clause 3.7 below, the prices as displayed at the moment of purchase are the prices applicable to that purchase.

3.7 Pricing errors

Please note that even though the Websites are composed with care, it is possible that the pricing information on our Websites contain errors. We are not bound by our offer and we reserve the right to cancel your purchase in the event of such error.

4. Order security

WAFT has implemented secure technology via Paypal, one of the most robust secure platforms available. Your payment information will be encrypted from the moment you enter it until your transaction is processed, and will not be saved on a public server. Although we and Paypal seek to use security software, the security of information and payments transmitted by the Internet or via e-mail cannot be guaranteed. WAFT shall not be liable for any damages suffered as a result of the use of electronic means of communication, including – but not limited to - damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

5. Customizing items (where applicable)

5.1 Customization conditions

For most customized WAFT items, you can submit a combination of letters, spaces and numbers to form an   – a personalized message that appears on your creation. Some submissions may contain trademarks of third parties, or the names of certain professional sports teams, athletes or celebrities that you (or WAFT) do/do not have the right to use. Others may contain material that we consider inappropriate or simply do not want to place on our items. Unfortunately, at times this means that we may decline submissions that may otherwise seem unobjectionable. If your personal tag is, in our sole opinion, unacceptable, your order may be immediately rejected or your purchase will be cancelled at a later stage – if so, you will be notified. WAFT reserves the right to cancel any submissions after they have been submitted to WAFT.

5.2 Consumer acknowledgements relating to customization (where applicable)

Both your design of the item (the colour combination etc) and the personalization shall be created by yourself, or, to the extent this is not the case, you hereby guarantee that you are authorized to use the design or the personalization created by someone else. Please understand that whilst we have the right to decline your personalization or your design, you are solely responsible for your design and personalization, and we have no obligation to review or decline your design and personalization. You agree that you will have no (intellectual property) rights in the design or in your personalization. To the extent any intellectual property rights would be applicable to your design or personalization these rights shall vest in WAFT. By submitting the customized item to WAFT, you transfer all intellectual property rights you may have in the customized product to WAFT. To the extent such transfer is not valid, you grant to WAFT, by submitting the customized item to us, an exclusive, fully pa , perpetual, royalty free license to use your design and personalization in the widest sense of the word, including but not limited to copy, edit, modify, publicly display, digitize, reproduce and distribute, and to sublicense (parts of) this right as we see fit. You agree and understand that you shall have no claim against WAFT or any other party in the event a design or personalization similar to yours is used or designed. Your design and your personalization qualify as what WAFT calls “User Generated Content”. Article 14 of these general conditions about User Generated Content is applicable to your design and your personalization, save where this article contradicts with article 14: in such event this article 5 shall supersede.

6. Shipping & Delivery

6.1 Delivery – where and when

We deliver products from Monday through Friday. We do not ship on certain public holidays. We can only fulfil an order to a delivery address which is a home or office address in a country that our courier(s) supply to.

6.2 Delivery timelines

Customized (where applicable) items will be delivered after a reasonable delay to produce the item(s). We need this time because the customized product needs to be individually assembled, manufactured and monitored for quality, prior to shipment.

For standard (non-customized) items, we offer Standard Delivery, subject to items being in stock. We try to deliver on time to the extent this is commercially reasonable, by overland post which for UK orders is within 10 to 15 working days. We usually make it, but we cannot guarantee timely delivery.

6.3 Split delivery

Where possible, we try to deliver in one go. However, please note that in some instances product delivery may result in split shipments. We reserve the right to split the delivery of your order, for instance (but not limited to) if part of your order is delayed or unavailable. In the event that we split your order, we will notify you of our intention to do so.

6.4 Inspection upon delivery

Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs as soon as the warehouse has handled your return. Please also note that you should inspect the products within a reasonable time after their receipt. You will be deemed to have accepted the products unless you have notified us within 30 days after receipt of the products that they are rejected.

6.5 Costs

Costs are charged based on weight. Any exceptional express deliveries may be charged at a premium. Please contact us if you require an expedited delivery for further cost details.

6.6 Tracking

You may log on to the website and track the status of your order. Once the order has been shipped, it should be with you within 7 to 10 days. If it has not arrived within this timescale then contact us and we can supply you the shipper’s contact details and reference for you to be able to track the shipment.

7. Shipping rates

7.1 Shipping rates

Shipping rates are applied per order. The exact shipping rates depend on the country of delivery. UK rates are stated on our website(s). Non-UK rates should be requested.


8. Returns & Cancellations

8.1 Cancelling order before delivery

You may cancel any order without giving us any reason, provided it has not yet been shipped. If you have submitted an order and wish to cancel, please check the status of your order by emailing us. WAFT reserve the right to make an administration charge of £10.00 for cancellation. If cancellation was not possible, the products will be delivered to you, which you will need to refuse upon receipt. The products will be returned to us and your money, net of a £10.00 administration charge will be refunded.

8.2 Returning products after delivery - defectives

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so immediately, or as soon as practically possible, after you notice the defect. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded.

8.3 Returning products after delivery – for whatever reason.

If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 30 calendar days after delivery, without giving us any reason, as long as:

· the products are unwashed and not used in any way (you are allowed to try garments or shoes on for fit, unless we have indicated otherwise - but you cannot wear them)

· the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)

· the product is complete: e.g. both items of a pair must be returned

You cannot return:

· products that have been tampered with

· electronic or audiovisual products of which an affixed seal is broken

8.4 Product exchange

Product exchanges are possible. Please contact us to discuss.

8.5 Returning gifts

At the moment, we cannot offer a product return to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to contact us.

8.6 Refund information

In the event you return goods because they are defective or otherwise not in conformity with your order, we will pay for the ship-to and return-shipping costs. In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment. As the costs incurred by us for these return shipments are equal to the costs of sending the goods to you, we will not refund the costs you originally paid for delivery. You will receive your refund, if appropriate, after the product has been returned and processed.

9. Conditions applicable to Pre-Ordered products – currently not applicable.

10. Conditions applicable to promotion codes (discounts)

10.1 When used according to its terms, a promotion code entitles the user to a one-time promotion/ discount relating to the purchase of an individual product(s) or to an order of more than one product during the period indicated with the relevant promotion code.

10.2 Promotion codes are personal and non-transferable and can be used only in direct connection with online purchasing on the Websites. You cannot sell, barter or give away a promotion code. You cannot upload or make available a promotion code on any website or through any other public offer, give away, sale or barter. You cannot use promotion codes for commercial purposes.

10.3 The promotion code is connected with the WAFT brand. You cannot use the promotion code in connection with any other brand, company or name or use the promotion code in any unlawful, improper or disrespectful manner or in any other way that may harm WAFT’s reputation.

10.4 Promotion codes cannot be combined with any other special offer or promotion.

10.5 Promotion codes are not exchangeable for money.

10.6 WAFT does not have any obligation to re-issue or refund promotion codes. However, should WAFT decide to re-issue or refund a promotion code, it needs your promotion code to do so. So please retain a copy of your promotion code, otherwise it will not be reissued or replaced in the event of loss.

10.7 Without prejudice to any other rights WAFT may have, WAFT is entitled to immediately invalidate a promotion code in the event WAFT has reason to suspect that a promotion code is used in violation of the above or otherwise misused or in the event WAFT has other reasons to do so.

11. Availability

Fulfilment of all orders on the Websites is subject to availability. We try to ensure that all items offered for sale are in stock. However we reserve the right not to accept any orders or to cancel confirmed orders for products that are out of stock. In such event we will inform you and any payments will be refunded.

12. Offer Validity

The offers on the Websites are valid only the moment that they are displayed on the website, unless a specific term is communicated on the website. We are not bound by any offer in the event of spelling, pricing or other errors or mistakes in the Website information. We reserve the right to cancel any purchase concluded in the event of such error.

13. Liability

13.1 WAFT shall only be liable for damages suffered by you in the event such damages result from attributable breach by WAFT of its contractual obligations towards you.

13.2 In the event you have suffered damages in relation to our activities on the websites, our liability will be limited to

 damage to the WAFT products or to other materials. The maximum reimbursement of the above damages will (if applicable) be the purchase price of the products concerned.

13.3 We shall not be liable for damage incurred by a third party resulting from the use of any of our products. We shall not be liable for damage incurred by you as a result of your improper use of any of our products.

13.4 We are not liable for damages as a result of incorrect information on the Websites.

13.5 In the event you suffer damage as a result of our gross negligence or wilful misconduct, none of the limitations in this article apply.

14. User Generated Content (if applicable)

14.1 If you post any remarks, questions, data, graphics, opinions, designs, customizations,  ’s (including product customizations in the context of WAFT ) or other information (including info on bulletin boards, chat rooms or other forums on the Website(s)) (hereafter "User Generated Content”), on the Website(s), or if you send such User Generated Content through the Website(s) to WAFT, this will become the exclusive property of WAFT. The User generated Content will be deemed to be non-confidential and we will be entitled to use or disclose the User Generated Content in any manner whatsoever, without liability or notice to you. The User Generated Content or any other information you send to the Website should not be, or contain, material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious. You agree that all material submitted to us is original to you, and not copied in whole or part from any third party. Please do not send anything that is required to be kept confidential. WAFT does not, and you agree that WAFT has no obligation to, review the User Generated Content, that WAFT is not in any manner responsible for User Generated Content, that WAFT does not guarantee the accuracy, integrity or quality of User Generated Content, and that WAFT cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Content will not appear on the Websites. You acknowledge that by providing you with the ability to access and view User Generated Content on the Website, WAFT is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any User Generated Content or activities of users on the website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User Generated Content are not necessarily those of WAFT or its affiliated or related entities or content providers.

14.2 Notwithstanding the foregoing, you acknowledge and agree that WAFT has the absolute right to monitor User Generated Content posted to the Website in its sole discretion. In addition, WAFT reserves the right to alter, edit, refuse to post or remove any such User Generated Content, in whole or in part, for any reason or for no reason, and to disclose such User Generated Content and the circumstances surrounding their transmission to any third party. You agree that we do not have any obligation to use or respond to any User Generated Content. You agree that you shall immediately notify WAFT in writing of any objectionable content appearing on the Website. WAFT will make good faith efforts to investigate allegations that any User Generated Content violates these General Conditions but (a) makes no warranty to you that it will edit, remove, or continue to permit the display of any specific User Generated Content, whether or not subject to such allegations, and (b) will have no liability whatsoever for editing, removing, or continuing to permit the display of any User

Generated Content whatsoever.

14.3 Any use of any content on the Website(s), including, without limitation, User Generated Content, will be at your own risk. Without limiting the generality of the foregoing, you acknowledge and agree that WAFT is not responsible for any User

Generated Content that purports to give medical advice or advice regarding fitness training, exercise, or diet. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or a physical fitness program.

14.4 You may not post or otherwise distribute content to the Website(s) which WAFT in its sole discretion determines to be abusive, harassing, threatening, defamatory, obscene, an impersonation of others, fraudulent, deceptive, misleading, in violation of a copyright, trademark or other intellectual property right of another, invasive of privacy or publicity rights, in violation of any other right of WAFT or another party, illegal, or otherwise objectionable to WAFT. You may not upload commercial content on the Website(s) or use the Website(s) to solicit others to join or become members of any other commercial online service or other organization. You may be required to register and/or agree to additional terms of use prior to being permitted to post or otherwise distribute User Generated Content to the Websites.

14.5 Use of information Submitted - To the extent any intellectual property rights exist in the User Generated Content,

these rights shall vest in WAFT. To the extent you own the intellectual property rights in the User generated Content, these shall be transferred by you to WAFT the moment you post the User Generated Content on the Website(s), or send it to WAFT. To the extent the foregoing is not valid, or not sufficient to guarantee the free use by WAFT of the User Generated Content, you agree and guarantee that WAFT is free to use any (parts of) the User Generated Content posted or sent by you, or created by you while accessing the Website (or contained in any communication you may send to WAFT or submit to the Website(s) without notice, compensation or acknowledgement to you for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the website or other products or services. You acknowledge and agree that you shall have no claim against WAFT or any other party should any User Generated Content created, posted or sent by you be used in the above sense by WAFT or such other party.

15. Applicable Law - These general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website(s) or with any purchases on the Websites shall be governed by UK law.

16. Info on the Website(s) - Even though WAFT has composed the Websites with care, the information, texts, documents, graphics, movies, music and/or other services on it may contain errors or be otherwise incorrect or incomplete. WAFT shall not be not liable for any damages resulting from the use of (or inability to use) the Websites, including damages caused by viruses or any incorrectness, or incompleteness of the Information, unless such damage is the result of any wilful misconduct or from negligence on the part of WAFT.

17. Linked Sites - The Website(s) provides links to external Internet site(s). WAFT shall not be liable for the use or the content of Internet sites that link to this site or which are linked from it.

18. Trademarks and copyright on the Websites - All brand names, product names and titles used on the website are trademarks or trade names of WAFT or third party trade mark or trade name holders. You are not allowed to use of reproduce any such trade marks or trade names as this may constitute an infringement of the holders' rights. All Website design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are the copyright of WAFT or its suppliers. You are only allowed to electronically copy and to print in hard copy portions of the Website to the extent this is necessary for the purpose of placing an order with us, or for using the Website as a shopping resource. You are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication. Should you wish to use materials or information from this Website, you need to obtain WAFT’s prior written consent.



















































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